Philosophy & Policies

Policies – Quality

Aim

To set high standards for our work and behavior in all our activities and to focus on the needs of our markets and strive to achieve a high level of customer satisfaction and confidence.

Means

a. Management behavior: Setting a visible example of commitment to quality; showing initiative, appreciation and use of easy comprehensible language

b. Employees: Involvement of all employees through continuous and specific training in all technology – and behavior-oriented components of quality.

c. Planning, supervision and controlling: Introduce quality criteria through the establishment and the use of relevant performance measures in work processes and internal and external reporting systems.

d. Development of Products and Systems: World-wide implementation and continuous improvement of our formalized ‘Product Creating Process’.

e. Quality Assurance: Worldwide introduction and continuous development of the Quality Assurance System according to ISO 9000.

f. Ecology: Adoption of the ‘Responsible Care’ Program as introduced by the Chemical Industry for the inclusion of all ecologically relevant aspects in the value chain.

g. Risk Assessment: Goal-oriented and professional risk management to safeguard all our business activities.